Return Policy
For International orders, we do not accept returns or exchanges (hence no refunds)
For domestic orders too, we do not take returns (hence, no refund) but we offer exchanges.
Exchange Policy
Our exchange policy is hassle-free and simple. You can request a size exchange within 10 days from delivery.
To initiate an exchange, please drop us an email with your order number at woof@zoofpets.com or ping us on Whatsapp.
We offer return pick-up (for most locations) for a pickup charge of ₹149, unless it is non-serviceable by our logistics partners. For non-serviceable areas, we will request you to kindly send your shipments to us.
Also, return pickups typically take 10-15 days to reach us. We can only process the exchange after we have received the return shipment.
The terms of exchange are as follows:
- Only size exchange is available
- You can request for exchange only once
- If the product is damaged or used, it is not possible for us to accept an exchange request. Please make sure that you use the product indoors. Also, if your trying our shoes to check for size, please clean your pup's paws before you put the shoes on
- Products that are sold in packs cannot be exchanged as individual items
- We ask that you preserve the product in its original condition with packaging
- Delivery charges are not refundable under the exchange
Cancellation Policy
In case you would like to cancel the order, it is possible anytime before the order is dispatched. Cancellation charges of Rs. 99 would be deducted and the remaining amount would be credited back to you. We deduct this amount as we have to pay the payment gateway and e-commerce platform a % of the transaction even if the order gets cancelled.
